Support

Contact us

The fastest way to get help is to chat with CrateBot, our support assistant, in the web app or the desktop app (the life-buoy button, top right). CrateBot can look at your library and suggest fixes — nothing changes until you approve it.

Prefer email? Write to [email protected] with what you were doing, which device and app version you're on, and a screenshot if you have one.

Prefer to talk? Call (508) 213-9228. Ellie, CrateBridge's AI assistant, answers any time, can walk you through setup or a fix, and can bring in a person.

CrateBridge for iPhone and iPad

Signing in

Use the same email and password as the desktop app and cratebridge.app. Accounts are created on a computer, where CrateBridge reads your DJ software. If you don't have one yet, tap I don't have an account on the sign-in screen and we'll email you a link to set it up.

My library is empty or out of date

The app shows what your computers have synced to CrateBridge Cloud. Open the desktop app, make sure Cloud sync is on, and let it finish. Then pull down to refresh in the app.

Playing offline

Tap ••• on a song or playlist and choose Download. Downloaded songs show a green arrow and live under Library → Mobile Downloads, and they play with no connection.

A song won't play

Tracks whose audio file was never uploaded from a computer appear dimmed. Upload them from the desktop app's Cloud page, or email us the track name.

Desktop and web

Download the desktop app for Mac or Windows on the download page. It connects to rekordbox, Serato DJ, VirtualDJ, Engine DJ, djay and Apple Music, and keeps them in sync with each other and with CrateBridge Cloud. Plans and billing are managed in your account dashboard.

Deleting your account

Sign in at cratebridge.app/app/account and choose Delete account. This permanently removes your account, your cloud library and your stored files. You can also email us to ask for deletion.

Privacy

See our Privacy Policy and Terms of Service.