Terms of Service

Effective date: July 31, 2026 · Last updated: July 31, 2026

These Terms of Service (the "Terms") are a binding legal agreement between you ("you" or "User") and Shifted, LLC, a Rhode Island limited liability company doing business as CrateBridge ("CrateBridge," "we," "us," or "our") governing your access to and use of the CrateBridge website at cratebridge.app (the "Site"), the CrateBridge desktop application (the "Desktop App"), the CrateBridge web application (the "Web App"), the CrateBridge Cloud storage and synchronization service ("CrateBridge Cloud"), and any related software, features, and services (collectively, the "Service").

By creating an account, installing the Desktop App, purchasing a subscription, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not access or use the Service.

PLEASE READ SECTION 17 ("DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER") CAREFULLY. IT REQUIRES, WITH LIMITED EXCEPTIONS AND UNLESS YOU OPT OUT, THAT DISPUTES BETWEEN YOU AND CRATEBRIDGE BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

1. Eligibility

You must be at least 16 years old to use the Service, and at least 18 years old (or the age of majority in your jurisdiction, if higher) to purchase a subscription. By using the Service, you represent and warrant that (a) you meet the applicable age requirement; (b) you have the legal capacity to enter into these Terms; (c) if you use the Service on behalf of a company or other entity, you have authority to bind that entity, in which case "you" refers to that entity; and (d) you are not barred from using the Service under the laws of any applicable jurisdiction, including applicable export control and sanctions laws.

2. The Service

CrateBridge provides software and cloud infrastructure that lets DJs synchronize their music libraries — audio files, playlists, crates, metadata, cue points, and analysis data such as key and BPM — across their own computers and across supported third-party DJ software. The Service is a private, personal storage and synchronization tool. It is not a music distribution platform, a file-sharing service, a public hosting service, or a means of transferring content to other people.

We may modify, add, or remove features of the Service from time to time. Where a change materially reduces the core functionality of a paid subscription, we will use reasonable efforts to notify you in advance. We do not guarantee that any specific third-party DJ software format will remain supported indefinitely, as third-party formats may change without notice to us.

3. Accounts and Security

To use most features of the Service you must register an account with accurate, current, and complete information, and keep that information up to date. You are responsible for (a) maintaining the confidentiality of your login credentials; (b) restricting access to your account and the devices on which you are signed in; and (c) all activity that occurs under your account, whether or not authorized by you. You must notify us promptly at [email protected] of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with this Section.

Accounts are personal to you. You may not sell, transfer, license, or share your account or your subscription entitlements with any other person, and you may not use another person's account without their permission and ours.

4. License to Use the Software

Subject to your compliance with these Terms, CrateBridge grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to (a) download and install the Desktop App on the number of computers permitted by your subscription plan, and (b) access and use the Site, the Web App, and CrateBridge Cloud, in each case solely for your own personal or internal professional use as a DJ and in accordance with these Terms.

Except as expressly permitted by these Terms or by applicable law notwithstanding this restriction, you must not, and must not permit any third party to:

  • copy, modify, adapt, translate, or create derivative works of the Service or any part of it;
  • reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any component of the Service that is not intentionally made available in source form;
  • rent, lease, lend, sell, sublicense, distribute, or otherwise make the Service available to any third party, including as a service bureau or hosted offering;
  • remove, obscure, or alter any proprietary notices on or in the Service;
  • circumvent or attempt to circumvent any storage quota, device limit, trial limitation, rate limit, or other technical restriction of the Service;
  • use the Service to build, train, or improve a competing product or service.

The software may automatically download and install updates. You consent to receiving such updates as part of the Service.

5. Subscriptions, Trials, and Billing

5.1 Plans

CrateBridge Cloud is offered under paid subscription plans with differing storage quotas, device limits, and prices, as described on our pricing page. The plan details displayed at the time of your purchase govern your subscription. We reserve the right to change plan offerings and prices prospectively as described in Section 5.6.

5.2 Payment processing

Payments are processed by Stripe, Inc. ("Stripe"), a third-party payment processor. We do not receive or store your full payment card details. By purchasing a subscription, you also agree to Stripe's applicable terms and authorize us (via Stripe) to charge your chosen payment method for the subscription fees, applicable taxes, and any other charges you incur, on a recurring basis until you cancel.

5.3 Automatic renewal

Your subscription renews automatically at the end of each billing period (monthly or annually, according to the interval you selected), and your payment method will be charged the then-current price for your plan, unless you cancel before the renewal date. You can cancel at any time from your account page or by contacting [email protected]. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.

5.4 Free trials

Certain plans include a free trial. If you do not cancel before the trial ends, your subscription begins automatically and your payment method is charged. Trial eligibility, length, and availability are determined by us, may vary by plan and billing interval, and may be withdrawn or modified at any time. We may limit trials to one per person, account, household, or payment method.

5.5 Refunds

Except where required by applicable law, and except as expressly stated otherwise at the time of purchase, all fees are non-refundable and non-creditable, including for partial billing periods, unused storage, downgrades, or periods when your account is suspended for violation of these Terms. Nothing in this Section limits any non-waivable statutory withdrawal or refund rights you may have under the laws of your place of residence (including, for consumers in the European Economic Area and the United Kingdom, any applicable 14-day withdrawal right, which you acknowledge expires once you expressly request immediate performance of the digital service).

5.6 Price changes

We may change subscription prices from time to time. Price changes will not apply retroactively and will take effect no earlier than your next renewal after we provide you with at least 30 days' notice (by email or in-product notice). If you do not agree to a price change, your sole remedy is to cancel before it takes effect.

5.7 Taxes

Stated prices may exclude taxes. You are responsible for all sales, use, value-added, and similar taxes applicable to your purchase, other than taxes on our net income, and we (via Stripe) may collect them where required.

5.8 Failed payments; downgrades

If a renewal payment fails, we may retry the charge and/or suspend paid features until payment succeeds. If your subscription ends or lapses, your account may be placed in a read-only or restricted state, and stored content in excess of any applicable free allowance may be scheduled for deletion in accordance with Section 8.4.

6. Storage Quotas, Device Limits, and Fair Use

Each plan includes a fixed storage quota and a maximum number of desktop installations. Attempts to exceed quotas may cause uploads or sync operations to fail. You agree not to circumvent quotas or device limits, including by manipulating device identifiers. The Service is designed for personal DJ music libraries; we may impose reasonable technical limits (for example on file types, individual file sizes, request rates, or bandwidth) to protect the integrity of the Service, and we may treat sustained usage patterns that are inconsistent with personal DJ library synchronization (for example, operating a general purpose backup or distribution service) as a violation of these Terms.

7. Your Content

7.1 Ownership

You retain all rights, title, and interest in and to the audio files, playlists, crates, metadata, artwork, and other materials you upload to or synchronize through the Service ("User Content"). These Terms do not grant us any ownership of User Content.

7.2 License to us

You grant CrateBridge a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, reproduce, cache, back up, analyze (for example, to compute key, BPM, waveform, and duplicate-detection data), reformat, and display User Content solely as necessary to provide, secure, and improve the Service for you and as otherwise permitted by our Privacy Policy. This license ends when your User Content is deleted from the Service, except to the extent copies persist for a limited period in routine backups or as required by law.

7.3 Your responsibilities and representations

You represent, warrant, and covenant that:

  • you own or have obtained all rights, licenses, consents, and permissions necessary to store, copy, and synchronize your User Content through the Service for your personal use;
  • your User Content, and our processing of it as described in these Terms, does not and will not infringe, misappropriate, or violate any third party's intellectual property, privacy, publicity, or other rights, or any applicable law;
  • you will not use the Service to distribute, publish, share, sell, or otherwise make User Content available to any other person, or to acquire content you are not lawfully entitled to possess.

You acknowledge that acquiring, possessing, and copying music is subject to copyright law, and that you — not CrateBridge — are solely responsible for ensuring that your library and your use of it are lawful. CrateBridge does not review User Content for legality and has no obligation to do so.

7.4 Backups; sole-copy risk

The Service is a synchronization tool, not an archival or escrow service, and is not represented as a substitute for independent backups. While we take commercially reasonable measures to safeguard stored data, you are responsible for maintaining independent backup copies of any User Content you cannot afford to lose. To the maximum extent permitted by law, we are not liable for any loss, corruption, or unavailability of User Content.

8. Termination, Suspension, and Data Deletion

8.1 Termination by you

You may stop using the Service at any time, and you may request deletion of your account by contacting [email protected] (or via any self-serve deletion option we make available in the product). Deleting your account does not entitle you to a refund except as required by law.

8.2 Termination and suspension by us

We may suspend or terminate your access to all or part of the Service, with or without notice, if (a) you materially breach these Terms; (b) we are required to do so by law or by a competent authority; (c) your use poses a security, legal, or operational risk to the Service or to others; (d) your account is subject to repeated third-party infringement notices (see Section 9); or (e) your account has been inactive and unpaid for an extended period. Where practicable and lawful, we will provide notice and an opportunity to cure before terminating for breach.

8.3 Effect of termination

Upon termination, your license to use the Service ends and you must cease using the Desktop App with CrateBridge Cloud. Sections that by their nature should survive termination do so, including Sections 4 (restrictions), 7.2 (to the extent of residual backup copies), 7.3, 12, 14, 15, 16, 17, and 18.

8.4 Data deletion

Following account deletion, or 90 days after a subscription ends without renewal, we may permanently delete User Content and associated data from our production systems, with residual copies purged from backups in the ordinary course (typically within a further 35 days). It is your responsibility to download or locally retain your User Content before your subscription ends. Local files on your own computers are never deleted by account termination.

We respect intellectual property rights and expect users to do the same. If you believe content stored on the Service infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to our designated copyright agent, registered with the U.S. Copyright Office's DMCA Designated Agent Directory:

Bodhi Becker — Copyright Agent
Shifted, LLC
290 Rumstick Road, Barrington, RI 02806, USA
Phone: (401) 903-3018
Email: [email protected] (subject line: "DMCA Notice")

Your notice must include: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and information reasonably sufficient to locate it; (c) your contact information; (d) a statement of good-faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act for the copyright owner; and (f) your physical or electronic signature. We will respond to valid notices, which may include removing or disabling access to the material and, in appropriate circumstances, terminating the accounts of repeat infringers. Because CrateBridge Cloud is private per-user storage, material stored by a user is not publicly accessible; we nonetheless process valid notices directed at content stored in our systems.

10. Acceptable Use

You agree not to, and not to attempt or assist anyone else to:

  • use the Service in violation of any applicable law or regulation, or for any unlawful, fraudulent, or malicious purpose;
  • upload or transmit malware, or content you do not have the right to store or copy;
  • probe, scan, or test the vulnerability of the Service, breach or circumvent any security or authentication measure, or access non-public areas of the Service, in each case except pursuant to a coordinated disclosure arrangement with us;
  • interfere with or disrupt the Service or its infrastructure, including by imposing an unreasonable load, scraping at scale, or automated bulk account creation;
  • resell, redistribute, or provide the Service to third parties, or use one account to provide storage or sync services to multiple people;
  • misrepresent your identity or affiliation, or impersonate any person or entity;
  • use the Service to infringe or facilitate infringement of any third-party rights.

11. Third-Party Software and Services

The Service interoperates with third-party DJ software and file formats and depends on third-party infrastructure and payment providers. Third-party products are governed by their own terms, and we are not responsible for them. VirtualDJ, Serato, rekordbox, Traktor, and any other third-party names or marks referenced by the Service are trademarks of their respective owners; CrateBridge is an independent product and is not affiliated with, endorsed by, or sponsored by any of those parties. The Desktop App may include open-source components licensed under their own terms, which govern those components to the extent of any conflict with these Terms.

12. Intellectual Property; Feedback

The Service — including all software, designs, text, graphics, logos, and other content other than User Content — is owned by CrateBridge or its licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited license in Section 4, no rights in the Service are granted to you, whether by implication, estoppel, or otherwise. If you send us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation, and you agree we owe no obligation of confidentiality with respect to them.

13. Beta and Pre-Release Features

We may offer features identified as alpha, beta, preview, early access, or similar ("Beta Features"). Beta Features are provided for evaluation, may be modified or discontinued at any time, may contain defects, and are provided "AS IS," without warranties of any kind and excluded from any service commitments. Do not rely on Beta Features for irreplaceable data.

14. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. CRATEBRIDGE AND ITS SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT ANY CONTENT WILL BE PRESERVED WITHOUT LOSS OR CORRUPTION; OR THAT THE SERVICE WILL REMAIN COMPATIBLE WITH ANY THIRD-PARTY SOFTWARE OR FORMAT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE, CREATES ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT WILL CRATEBRIDGE OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, GOODWILL, BUSINESS OPPORTUNITY, DATA, OR CONTENT (INCLUDING USER CONTENT), OR FOR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (ii) FIFTY U.S. DOLLARS (US$50).

THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE. IF YOU ARE A CONSUMER IN A JURISDICTION WHOSE LAW GRANTS YOU NON-WAIVABLE RIGHTS, NOTHING IN THESE TERMS LIMITS THOSE RIGHTS. EACH PROVISION OF THIS SECTION ALLOCATES RISK BETWEEN THE PARTIES AND IS AN ESSENTIAL BASIS OF THE BARGAIN; THE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16. Indemnification

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless CrateBridge and its officers, directors, employees, and agents from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your User Content, including any claim that it infringes or violates a third party's rights; (b) your use or misuse of the Service; (c) your violation of these Terms; or (d) your violation of any law or of any rights of a third party. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense. This Section does not apply to consumers in jurisdictions where such indemnities are unenforceable.

17. Dispute Resolution; Arbitration; Class Action Waiver

17.1 Informal resolution first

Before filing a claim, you and we each agree to try to resolve the dispute informally: send a written description of the dispute to [email protected], and we will attempt in good faith to resolve it within 60 days. Most concerns can be resolved this way.

17.2 Binding arbitration

If a dispute is not resolved informally, then — except as provided in Sections 17.4 and 17.6 — any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding arbitration on an individual basis, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by this Section. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator (not a court) has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court decides any dispute about the enforceability of the class action waiver in Section 17.3. Arbitration will be conducted in English, by videoconference or written submissions where the rules allow, or otherwise in the county of your residence. Judgment on the award may be entered in any court of competent jurisdiction. We will pay AAA filing, administration, and arbitrator fees to the extent the rules or applicable law require, and in any event where your claim is for less than US$10,000 and is not frivolous.

17.3 Class action and jury trial waiver

YOU AND CRATEBRIDGE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder shall be arbitrated.

17.4 Exceptions

Either party may (a) bring an individual claim in small claims court in the county of your residence, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights or unauthorized access to the Service.

17.5 Opt-out

You may opt out of Sections 17.2 and 17.3 by emailing [email protected] with the subject "Arbitration Opt-Out," your name, and the email address associated with your account, within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

17.6 Consumers outside the United States

If you are a consumer habitually resident in the European Economic Area, the United Kingdom, or another jurisdiction whose law does not permit mandatory pre-dispute arbitration of consumer claims, Sections 17.2 and 17.3 do not apply to you; you may bring proceedings in the courts of your place of residence, and you benefit from any mandatory consumer protection provisions of the law of that place.

18. Governing Law and Venue

These Terms and any dispute arising out of them are governed by the laws of the State of Rhode Island, USA, without regard to its conflict-of-laws rules, except that Section 17 is governed by the Federal Arbitration Act, and except that mandatory consumer protection law of your place of habitual residence applies where it cannot be derogated from by agreement. Subject to Section 17, the state and federal courts located in Rhode Island will have exclusive jurisdiction over any dispute not subject to arbitration, and each party consents to personal jurisdiction there — except for consumers described in Section 17.6, who may sue and be sued in their home courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. Export Controls and Sanctions

You may not use, export, or re-export the Service except as authorized by United States law and the laws of the jurisdiction in which you obtained it. You represent that you are not located in, or a resident or national of, any country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list.

20. Changes to These Terms

We may revise these Terms from time to time. If a change is material, we will provide reasonable advance notice — for example by email to the address on your account or by in-product notice — before it takes effect; non-material changes (such as clarifications or corrections) may take effect upon posting. The "Last updated" date above reflects the latest revision. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of them; if you do not agree, you must stop using the Service and may cancel your subscription. Changes do not apply retroactively to disputes that arose before the change took effect.

21. General Provisions

  • Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms presented at purchase, are the entire agreement between you and CrateBridge regarding the Service and supersede all prior agreements on that subject.
  • Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later. Any waiver must be in writing.
  • Assignment. You may not assign or transfer these Terms or your account without our prior written consent; any attempted assignment in violation of this provision is void. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.
  • Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, or failures of third-party infrastructure providers.
  • Notices. We may provide notices to you by email to the address on your account, by in-product notice, or by posting on the Site. You may provide notice to us at [email protected]. Notices are deemed given when sent (email), displayed (in-product), or posted (Site).
  • No third-party beneficiaries. These Terms do not create any third-party beneficiary rights, except that our suppliers and licensors are intended beneficiaries of Sections 14 and 15.
  • Independent parties. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and CrateBridge.
  • Survival. Provisions that by their nature should survive termination of these Terms survive, as described in Section 8.3.

22. Contact

Questions about these Terms? Contact us at [email protected].